ChatGPT cut

Leading B2B SaaS – CRM & Sales Software Brands in AI Search in Canada

The same monthly sample, re-ranked using only ChatGPT answers.

October 2026 edition

Across the six months through October 2026, Microsoft Dynamics leads AI search visibility in B2B SaaS – CRM & Sales Software on ChatGPT in Canada with a Goodie visibility score of 68.6, ahead of HubSpot (67.1) and Pipedrive (66.0). The median score across the 10 ranked brands is 64.6, and a score above 61.5 reaches the top ten. The most-cited source grounding these answers is techradar.com at 10.3% of all citations, while brand-owned pages account for just 37.2%.

35k prompts · 2.6m AI answers · 11.3m citations · Goodie AI Visibility Index

Industry Benchmarks

October 2026 · B2B SaaS – CRM & Sales Software · ChatGPT
What good looks like in this category. Read a brand's own score against these before looking at who is winning.
Median visibility score
64.6
Half of the 10 ranked b2b saas – crm & sales software brands score below this. The midpoint, not the average, so a few dominant brands do not distort it.
Index-wide median is 70.0
Score to enter the top 10
61.5
Clearing 61.5 puts a brand in the category top ten. The bar sits 3.1 points below the midpoint, so the leaderboard is closely contested.
Brands named per answer
7.6
A typical answer names eight brands, so the consideration set is wide and a mention is comparatively easy to earn.
Index-wide average is 8.7
Citation mix
  • UGC 8%
  • Editorial 14%
  • Reference 6%
  • Retail 1%
  • Other 71%
Other leads the third-party sources grounding b2b saas – crm & sales software answers. Brand-owned citations sit in the next cell and are not counted here. “Other” covers domains we have not classified into a type yet.
Brand-owned citation share
37.2%
Owned content is unusually strong here, brand domains are a citation source in their own right rather than just the subject of third-party coverage.
Index-wide average is 26.8%
Industry sentiment
60/100
Mean tone of mentions across the ranked brands that carry a measured value. Per-brand sentiment sits on each brand profile.
Prompts sampled
35k
Real buyer phrasing, 4 models
AI answers analysed
2.6m
319k in October · ▲ 11.1% vs September
Citations parsed
11.3m
1m in October · ▲ 1.7% vs September
Brands observed
666
10 ranked here · 656 unranked

Brand Visibility Leaderboard

Brand visibility leaderboard for B2B SaaS – CRM & Sales Software, ranked by six-month average AI visibility score
#BrandVisibility scoreShare of voiceModelsΔ vs last monthSentimentTop cited source
01Microsoft Dynamics
68.6
10.6%ChatGPT▼ 1.348reddit.com
02HubSpot
67.1
10.3%ChatGPT▲ 4.362hubspot.com
03Pipedrive
66.0
10.2%ChatGPT▼ 4.450techradar.com
04Zoho CRM
65.4
10.1%ChatGPT▲ 7.063techradar.com
05kvCORE
64.9
10.0%ChatGPT▲ 7.654techradar.com
06FollowUp Boss
64.2
9.9%ChatGPT▲ 5.074techradar.com
07Salesforce
64.0
9.9%ChatGPT—59techradar.com
08Klaviyo
63.9
9.8%ChatGPT▲ 11.167hubspot.com
09Outreach.io
63.7
9.8%ChatGPT▲ 8.058hubspot.com
10BoldTrail
61.5
9.5%ChatGPT▲ 9.463sierrainteractive.com
10 ranked · visibility is a six-month averageTop source = most frequent source in answers mentioning the brand · Δ compares Oct with Sep

Most-Cited Domains

The answer supply chain
Most-cited domains in AI answers for B2B SaaS – CRM & Sales Software
#DomainCitation shareΔ vs last month
01techradar.com
10.3%
—
02microsoft.com
5.1%
▼ 2.5
03hubspot.com
4.1%
▼ 8.9
04reddit.com
3.8%
—
05salesforce.com
3.3%
▼ 8.0
06pipedrive.com
2.7%
—
07klaviyo.com
2.7%
—
08forbes.com
2.4%
—
09arxiv.org
2.3%
—
10fitsmallbusiness.com
2.3%
—
Top 10 of 1k domains observedΔ compares Oct with Sep, in percentage points

Prompts, Topics & Movers

What's driving this month's answers

Sampled prompts

Prompts sampled for B2B SaaS – CRM & Sales Software, with distinct brands named and sources cited
#PromptBrandsSources
01CRM solutions that integrate well with e commerce2639
02CRM tools preferred by real estate teams2437
03Which CRM systems work best for long sales cycles?1836
04Sales automation tools that improve close rates2235
05CRM platforms popular with regional businesses2425
5 of 35k sampledDistinct brands named & sources cited

Biggest movers

Oct vs Sep
Rising
Klaviyoscore 63.9
▲ 11.1
BoldTrailscore 61.5
▲ 9.4
Outreach.ioscore 63.7
▲ 8.0
Falling
Pipedrivescore 66.0
▼ 4.4
▼ 1.3
9 ranked brands scored in both Sep and OctIndustry avg ±6.5/mo

Global Search Demand

Where this industry's questions originate
568,056 searches sampled
Tracked markets for B2B SaaS – CRM & Sales Software, by sampled search volume
#CountrySearch volume
01United States288K
02United Kingdom100K
03Germany70K
04Egypt70K
05Canada29K
06Australia7K
07United Arab Emirates2K
08Singapore1K
09Italy1K
10France620
11Saudi Arabia488
12Japan370
12 tracked markets
This edition

What Changed This Month

Microsoft Dynamics leads B2B SaaS – CRM & Sales Software this edition with a visibility score of 68.6, ahead of HubSpot at 67.1.

techradar.com is the most-cited source grounding b2b saas – crm & sales software answers, at roughly 10.3% of citations. Brand-owned pages account for 37.2% — the rest of the answer supply chain runs through third-party sources.

The median visibility score across ranked b2b saas – crm & sales software brands is 64.6, and a score above 61.5 reaches the industry top ten.

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Where Does Your Brand Stand in AI Search?

Enter a domain to see its visibility score, strongest industry, model gaps, competitors ahead, and the sources grounding its answers.

31 industries4 models355m+ citation observationsFree unlimited checks
What you get
  • Visibility score
  • Industry rank
  • Brands ahead of you
  • Model and source gaps
Our Methodology

Our Approach to Gathering AI Visibility Data

We process millions of real prompts across AI Mode, ChatGPT, Copilot and Perplexity, then track which brands, products, and domains show up in the answers. That's the raw data behind every score in the Index.

Real Intent Capture

This data results from processing millions of real user prompts. We use advanced semantic and agentic processing to categorize them and define intent, filtering out noise to focus on high-value queries.

Global Model Interrogation

We run these prompts across the tracked models and across every market we cover, so each market is scored on its own answers rather than on a global average applied everywhere.

Attribution Mapping

We analyze the generated answers to capture the "Kingmaker" domains: the specific sources models cite most often in the answers that name a brand, so you can see which sources the models lean on where you appear and where you do not.

Three-dimensional logo of Goodie, an end-to-end AI search visibility platform.
FAQ · B2B SaaS – CRM & Sales Software

Questions?
We Have
the Answers.

Microsoft Dynamics currently leads AI search visibility in b2b saas – crm & sales software with a Goodie visibility score of 68.6, measured across the tracked AI models.

techradar.com is the most-cited source in b2b saas – crm & sales software AI answers, grounding roughly 10.3% of citations in this industry.

The median score among ranked b2b saas – crm & sales software brands is 64.6. A score above 61.5 places a brand in the industry top ten.

Each edition samples the same tracked prompt set across the models Goodie follows, then ranks brands by how often they are named in those answers.

Monthly. Each edition re-samples the tracked prompt set so month-over-month figures are directly comparable.