Perplexity cut

Leading B2B SaaS – CRM & Sales Software Brands in AI Search in Australia

The same monthly sample, re-ranked using only Perplexity answers.

October 2026 edition

Across the six months through October 2026, FollowUp Boss leads AI search visibility in B2B SaaS – CRM & Sales Software on Perplexity in Australia with a Goodie visibility score of 75.8, ahead of Salesforce (75.5) and HubSpot (74.9). The median score across the 10 ranked brands is 74.6, and a score above 72.4 reaches the top ten. The most-cited source grounding these answers is creatio.com at 4.2% of all citations, while brand-owned pages account for just 54.8%.

35k prompts · 2.6m AI answers · 11.3m citations · Goodie AI Visibility Index

Industry Benchmarks

October 2026 · B2B SaaS – CRM & Sales Software · Perplexity
What good looks like in this category. Read a brand's own score against these before looking at who is winning.
Median visibility score
74.6
Half of the 10 ranked b2b saas – crm & sales software brands score below this. The midpoint, not the average, so a few dominant brands do not distort it.
Index-wide median is 76.1
Score to enter the top 10
72.4
Clearing 72.4 puts a brand in the category top ten. The bar sits 2.2 points below the midpoint, so the leaderboard is closely contested.
Brands named per answer
7.5
A typical answer names seven brands, so the consideration set is wide and a mention is comparatively easy to earn.
Index-wide average is 7.0
Citation mix
  • UGC 12%
  • Editorial 14%
  • Video 4%
  • Reference 7%
  • Other 63%
Other leads the third-party sources grounding b2b saas – crm & sales software answers. Brand-owned citations sit in the next cell and are not counted here. “Other” covers domains we have not classified into a type yet.
Brand-owned citation share
54.8%
Owned content is unusually strong here, brand domains are a citation source in their own right rather than just the subject of third-party coverage.
Index-wide average is 26.8%
Industry sentiment
69/100
Mean tone of mentions across the ranked brands that carry a measured value. Per-brand sentiment sits on each brand profile.
Prompts sampled
35k
Real buyer phrasing, 4 models
AI answers analysed
2.6m
319k in October · ▲ 11.1% vs September
Citations parsed
11.3m
1m in October · ▲ 1.7% vs September
Brands observed
666
10 ranked here · 656 unranked

Brand Visibility Leaderboard

Brand visibility leaderboard for B2B SaaS – CRM & Sales Software, ranked by six-month average AI visibility score
#BrandVisibility scoreShare of voiceModelsΔ vs last monthSentimentTop cited source
01FollowUp Boss
75.8
10.2%Perplexity▲ 1.576forbes.com
02Salesforce
75.5
10.1%Perplexity▼ 3.364pcmag.com
03HubSpot
74.9
10.1%Perplexity—66pcmag.com
04Outreach.io
74.7
10.0%Perplexity—64monday.com
05Close
74.6
10.0%Perplexity—68zapier.com
06CINC
74.6
10.0%Perplexity—70forbes.com
07Lofty
74.5
10.0%Perplexity▼ 0.871forbes.com
08SalesLoft
74.2
10.0%Perplexity—62monday.com
09Microsoft Dynamics
73.0
9.8%Perplexity—71innowise.com
10Klaviyo
72.4
9.7%Perplexity▼ 6.778innowise.com
10 ranked · visibility is a six-month averageTop source = most frequent source in answers mentioning the brand · Δ compares Oct with Sep

Most-Cited Domains

The answer supply chain
Most-cited domains in AI answers for B2B SaaS – CRM & Sales Software
#DomainCitation shareΔ vs last month
01creatio.com
4.2%
▼ 0.7
02zapier.com
3.8%
▼ 2.5
03zoominfo.com
3.7%
▼ 1.6
04close.com
3.7%
▼ 2.5
05pcmag.com
3.5%
▲ 1.2
06g2.com
3.4%
▼ 2.5
07techradar.com
3.3%
—
08hubspot.com
3.3%
▲ 0.2
09rox.com
3.2%
▼ 2.6
10youtube.com
2.8%
—
Top 10 of 1k domains observedΔ compares Oct with Sep, in percentage points

Prompts, Topics & Movers

What's driving this month's answers

Sampled prompts

Prompts sampled for B2B SaaS – CRM & Sales Software, with distinct brands named and sources cited
#PromptBrandsSources
01CRM platforms popular with regional businesses3142
02Which CRM systems work best for long sales cycles?1542
03CRM tools preferred by real estate teams3041
04Sales automation tools that improve close rates2039
05CRM solutions that integrate well with e commerce2938
5 of 35k sampledDistinct brands named & sources cited

Biggest movers

Oct vs Sep
Rising
FollowUp Bossscore 75.8
▲ 1.5
Falling
Klaviyoscore 72.4
▼ 6.7
Salesforcescore 75.5
▼ 3.3
Loftyscore 74.5
▼ 0.8
4 ranked brands scored in both Sep and OctIndustry avg ±3.1/mo

Global Search Demand

Where this industry's questions originate
16,763 searches sampled
Tracked markets for B2B SaaS – CRM & Sales Software, by sampled search volume
#CountrySearch volume
01United States11K
02United Kingdom3K
03Germany1K
04Egypt1K
05Canada266
06Australia101
07United Arab Emirates20
08Singapore18
09Italy17
10Japan13
11Saudi Arabia8
12France6
12 tracked markets
This edition

What Changed This Month

FollowUp Boss leads B2B SaaS – CRM & Sales Software this edition with a visibility score of 75.8, ahead of Salesforce at 75.5.

creatio.com is the most-cited source grounding b2b saas – crm & sales software answers, at roughly 4.2% of citations. Brand-owned pages account for 54.8% — the rest of the answer supply chain runs through third-party sources.

The median visibility score across ranked b2b saas – crm & sales software brands is 74.6, and a score above 72.4 reaches the industry top ten.

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Where Does Your Brand Stand in AI Search?

Enter a domain to see its visibility score, strongest industry, model gaps, competitors ahead, and the sources grounding its answers.

31 industries4 models355m+ citation observationsFree unlimited checks
What you get
  • Visibility score
  • Industry rank
  • Brands ahead of you
  • Model and source gaps
Our Methodology

Our Approach to Gathering AI Visibility Data

We process millions of real prompts across AI Mode, ChatGPT, Copilot and Perplexity, then track which brands, products, and domains show up in the answers. That's the raw data behind every score in the Index.

Real Intent Capture

This data results from processing millions of real user prompts. We use advanced semantic and agentic processing to categorize them and define intent, filtering out noise to focus on high-value queries.

Global Model Interrogation

We run these prompts across the tracked models and across every market we cover, so each market is scored on its own answers rather than on a global average applied everywhere.

Attribution Mapping

We analyze the generated answers to capture the "Kingmaker" domains: the specific sources models cite most often in the answers that name a brand, so you can see which sources the models lean on where you appear and where you do not.

Three-dimensional logo of Goodie, an end-to-end AI search visibility platform.
FAQ · B2B SaaS – CRM & Sales Software

Questions?
We Have
the Answers.

FollowUp Boss currently leads AI search visibility in b2b saas – crm & sales software with a Goodie visibility score of 75.8, measured across the tracked AI models.

creatio.com is the most-cited source in b2b saas – crm & sales software AI answers, grounding roughly 4.2% of citations in this industry.

The median score among ranked b2b saas – crm & sales software brands is 74.6. A score above 72.4 places a brand in the industry top ten.

Each edition samples the same tracked prompt set across the models Goodie follows, then ranks brands by how often they are named in those answers.

Monthly. Each edition re-samples the tracked prompt set so month-over-month figures are directly comparable.