Market cut · China

Leading B2B SaaS – CRM & Sales Software Brands in AI Search in China

The B2B SaaS – CRM & Sales Software index re-ranked using only prompts and answers from China.

October 2026 edition

Across the six months through October 2026, FollowUp Boss leads AI search visibility in B2B SaaS – CRM & Sales Software in China with a Goodie visibility score of 71.3, ahead of Salesforce (71.0) and HubSpot (55.5). The median score across the 22 ranked brands is 18.2, and a score above 33.5 reaches the top ten. The most-cited source grounding these answers is techradar.com at 11.6% of all citations, while brand-owned pages account for just 47.5%.

35k prompts · 2.6m AI answers · 11.3m citations · Goodie AI Visibility Index

Industry Benchmarks

October 2026 · B2B SaaS – CRM & Sales Software · China
What good looks like in this category. Read a brand's own score against these before looking at who is winning.
Median visibility score
18.2
Half of the 22 ranked b2b saas – crm & sales software brands score below this. The midpoint, not the average, so a few dominant brands do not distort it.
Index-wide median is 71.9
Score to enter the top 10
33.5
Clearing 33.5 puts a brand in the category top ten. The bar sits 15.3 points above the midpoint, so the leaderboard is tightly held.
Brands named per answer
7.1
A typical answer names seven brands, so the consideration set is wide and a mention is comparatively easy to earn.
Index-wide average is 7.9
Citation mix
  • UGC 7%
  • Editorial 7%
  • Video 2%
  • Reference 4%
  • Retail 1%
  • Other 79%
Other leads the third-party sources grounding b2b saas – crm & sales software answers. Brand-owned citations sit in the next cell and are not counted here. “Other” covers domains we have not classified into a type yet.
Brand-owned citation share
47.5%
Owned content is unusually strong here, brand domains are a citation source in their own right rather than just the subject of third-party coverage.
Index-wide average is 26.8%
Industry sentiment
60/100
Mean tone of mentions across the ranked brands that carry a measured value. Per-brand sentiment sits on each brand profile.
Prompts sampled
35k
Real buyer phrasing, 4 models
AI answers analysed
2.6m
319k in October · ▲ 11.1% vs September
Citations parsed
11.3m
1m in October · ▲ 1.7% vs September
Brands observed
666
22 ranked here · 644 unranked

Brand Visibility Leaderboard

Brand visibility leaderboard for B2B SaaS – CRM & Sales Software, ranked by six-month average AI visibility score
#BrandVisibility scoreShare of voiceModelsΔ vs last monthSentimentTop cited source
01FollowUp Boss
71.3
10.1%AI ModeChatGPTCopilotPerplexity▼ 0.976capterra.com
02Salesforce
71.0
10.1%AI ModeChatGPTCopilotPerplexity▼ 1.363salesforce.com
03HubSpot
55.5
7.9%AI ModeCopilotPerplexity—66techradar.com
04Klaviyo
54.6
7.7%AI ModeCopilotPerplexity—75shopify.com
05Zoho CRM
53.9
7.6%AI ModeCopilotPerplexity▲ 1.565techradar.com
06kvCORE
52.8
7.5%AI ModeChatGPTCopilot▼ 3.958capterra.com
07Apollo.io
36.5
5.2%AI ModePerplexity—69alicelabs.ai
08Zoho
35.1
5.0%CopilotPerplexity▼ 1.064techradar.com
09Microsoft Dynamics
35.0
5.0%ChatGPTCopilot▼ 1.352techradar.com
10BoomTown
33.5
4.7%ChatGPTPerplexity—61capterra.com
22 ranked · visibility is a six-month averageTop source = most frequent source in answers mentioning the brand · Δ compares Oct with Sep

Most-Cited Domains

The answer supply chain
Most-cited domains in AI answers for B2B SaaS – CRM & Sales Software
#DomainCitation shareΔ vs last month
01techradar.com
11.6%
▼ 1.8
02capterra.com
5.9%
▼ 2.3
03salesforce.com
5.6%
▼ 1.6
04youtube.com
4.9%
—
05163.com
4.4%
▼ 1.5
06pcmag.com
4.4%
▼ 1.5
07hubspot.com
4.0%
▼ 2.6
08zoho.com.cn
3.8%
▲ 3.3
09woocommerce.com
3.5%
—
10g2.com
3.3%
▲ 1.1
Top 10 of 1k domains observedΔ compares Oct with Sep, in percentage points

Prompts, Topics & Movers

What's driving this month's answers

Sampled prompts

Prompts sampled for B2B SaaS – CRM & Sales Software, with distinct brands named and sources cited
#PromptBrandsSources
01Sales automation tools that improve close rates73145
02CRM platforms popular with regional businesses95144
03Which CRM systems work best for long sales cycles?48129
04CRM tools preferred by real estate teams81128
05房产团队一般用哪家 CRM?3431
5 of 35k sampledDistinct brands named & sources cited

Biggest movers

Oct vs Sep
Rising
Zoho CRMscore 53.9
▲ 1.5
Gongscore 18.1
▲ 1.4
Falling
kvCOREscore 52.8
▼ 3.9
BoldTrailscore 16.9
▼ 3.2
Chimescore 18.2
▼ 2.0
9 ranked brands scored in both Sep and OctIndustry avg ±1.8/mo

Global Search Demand

Where this industry's questions originate
885,137 searches sampled
Tracked markets for B2B SaaS – CRM & Sales Software, by sampled search volume
#CountrySearch volume
01United States469K
02United Kingdom146K
03Germany108K
04Egypt105K
05Canada38K
06Australia11K
07United Arab Emirates2K
08Singapore2K
09Italy2K
10France868
11Japan770
12Saudi Arabia753
12 tracked markets
This edition

What Changed This Month

FollowUp Boss leads B2B SaaS – CRM & Sales Software this edition with a visibility score of 71.3, ahead of Salesforce at 71.0.

techradar.com is the most-cited source grounding b2b saas – crm & sales software answers, at roughly 11.6% of citations. Brand-owned pages account for 47.5% — the rest of the answer supply chain runs through third-party sources.

The median visibility score across ranked b2b saas – crm & sales software brands is 18.2, and a score above 33.5 reaches the industry top ten.

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Where Does Your Brand Stand in AI Search?

Enter a domain to see its visibility score, strongest industry, model gaps, competitors ahead, and the sources grounding its answers.

31 industries4 models355m+ citation observationsFree unlimited checks
What you get
  • Visibility score
  • Industry rank
  • Brands ahead of you
  • Model and source gaps
Our Methodology

Our Approach to Gathering AI Visibility Data

We process millions of real prompts across AI Mode, ChatGPT, Copilot and Perplexity, then track which brands, products, and domains show up in the answers. That's the raw data behind every score in the Index.

Real Intent Capture

This data results from processing millions of real user prompts. We use advanced semantic and agentic processing to categorize them and define intent, filtering out noise to focus on high-value queries.

Global Model Interrogation

We run these prompts across the tracked models and across every market we cover, so each market is scored on its own answers rather than on a global average applied everywhere.

Attribution Mapping

We analyze the generated answers to capture the "Kingmaker" domains: the specific sources models cite most often in the answers that name a brand, so you can see which sources the models lean on where you appear and where you do not.

Three-dimensional logo of Goodie, an end-to-end AI search visibility platform.
FAQ · B2B SaaS – CRM & Sales Software

Questions?
We Have
the Answers.

FollowUp Boss currently leads AI search visibility in b2b saas – crm & sales software with a Goodie visibility score of 71.3, measured across the tracked AI models.

techradar.com is the most-cited source in b2b saas – crm & sales software AI answers, grounding roughly 11.6% of citations in this industry.

The median score among ranked b2b saas – crm & sales software brands is 18.2. A score above 33.5 places a brand in the industry top ten.

Each edition samples the same tracked prompt set across the models Goodie follows, then ranks brands by how often they are named in those answers.

Monthly. Each edition re-samples the tracked prompt set so month-over-month figures are directly comparable.