Copilot cut

Leading B2B SaaS – CRM & Sales Software Brands in AI Search in China

The same monthly sample, re-ranked using only Copilot answers.

October 2026 edition

Across the six months through October 2026, FollowUp Boss leads AI search visibility in B2B SaaS – CRM & Sales Software on Copilot in China with a Goodie visibility score of 74.8, ahead of Zoho (73.6) and Microsoft Dynamics (73.5). The median score across the 10 ranked brands is 72.2, and a score above 67.8 reaches the top ten. The most-cited source grounding these answers is salesforce.com at 7.8% of all citations, while brand-owned pages account for just 53.8%.

35k prompts · 2.6m AI answers · 11.3m citations · Goodie AI Visibility Index

Industry Benchmarks

October 2026 · B2B SaaS – CRM & Sales Software · Copilot
What good looks like in this category. Read a brand's own score against these before looking at who is winning.
Median visibility score
72.2
Half of the 10 ranked b2b saas – crm & sales software brands score below this. The midpoint, not the average, so a few dominant brands do not distort it.
Index-wide median is 72.5
Score to enter the top 10
67.8
Clearing 67.8 puts a brand in the category top ten. The bar sits 4.5 points below the midpoint, so the leaderboard is closely contested.
Brands named per answer
6.0
A typical answer names six brands, so the consideration set is narrow and a mention is hard-won.
Index-wide average is 5.8
Citation mix
  • UGC 23%
  • Editorial 16%
  • Retail 5%
  • Other 56%
Other leads the third-party sources grounding b2b saas – crm & sales software answers. Brand-owned citations sit in the next cell and are not counted here. “Other” covers domains we have not classified into a type yet.
Brand-owned citation share
53.8%
Owned content is unusually strong here, brand domains are a citation source in their own right rather than just the subject of third-party coverage.
Index-wide average is 26.8%
Industry sentiment
64/100
Mean tone of mentions across the ranked brands that carry a measured value. Per-brand sentiment sits on each brand profile.
Prompts sampled
35k
Real buyer phrasing, 4 models
AI answers analysed
2.6m
319k in October · ▲ 11.1% vs September
Citations parsed
11.3m
1m in October · ▲ 1.7% vs September
Brands observed
666
10 ranked here · 656 unranked

Brand Visibility Leaderboard

Brand visibility leaderboard for B2B SaaS – CRM & Sales Software, ranked by six-month average AI visibility score
#BrandVisibility scoreShare of voiceModelsΔ vs last monthSentimentTop cited source
01FollowUp Boss
74.8
10.4%Copilot▼ 8.171capterra.com
02Zoho
73.6
10.3%Copilot—63—
03Microsoft Dynamics
73.5
10.2%Copilot—62salesforce.com
04Zoho CRM
73.0
10.2%Copilot—57capterra.com
05HubSpot
72.3
10.1%Copilot—64salesforce.com
06Salesforce
72.2
10.1%Copilot▼ 5.365salesforce.com
07kvCORE
70.4
9.8%Copilot▼ 7.662capterra.com
08Klaviyo
70.2
9.8%Copilot—74shopify.com
09Pipedrive
69.6
9.7%Copilot—55capterra.com
10BoldTrail
67.8
9.4%Copilot▼ 7.164capterra.com
10 ranked · visibility is a six-month averageTop source = most frequent source in answers mentioning the brand · Δ compares Oct with Sep

Most-Cited Domains

The answer supply chain
Most-cited domains in AI answers for B2B SaaS – CRM & Sales Software
#DomainCitation shareΔ vs last month
01salesforce.com
7.8%
▼ 2.3
02capterra.com
6.6%
▼ 2.3
03techradar.com
4.8%
—
04hubspot.com
4.7%
▼ 1.5
05woocommerce.com
3.5%
—
06g2.com
3.2%
▲ 4.6
07forbes.com
2.7%
—
08shopify.com
2.6%
▼ 1.7
09pipedrive.com
2.3%
—
10gartner.com
2.0%
▼ 1.7
Top 10 of 1k domains observedΔ compares Oct with Sep, in percentage points

Prompts, Topics & Movers

What's driving this month's answers

Sampled prompts

Prompts sampled for B2B SaaS – CRM & Sales Software, with distinct brands named and sources cited
#PromptBrandsSources
01CRM platforms popular with regional businesses2635
02Sales automation tools that improve close rates1428
03CRM solutions that integrate well with e commerce1122
04Which CRM systems work best for long sales cycles?1320
05用什么工具能让销售更容易成交?16
5 of 35k sampledDistinct brands named & sources cited

Biggest movers

Oct vs Sep
Rising

No rising brands this month.

Falling
FollowUp Bossscore 74.8
▼ 8.1
kvCOREscore 70.4
▼ 7.6
BoldTrailscore 67.8
▼ 7.1
4 ranked brands scored in both Sep and OctIndustry avg ±7.0/mo

Global Search Demand

Where this industry's questions originate
13,457 searches sampled
Tracked markets for B2B SaaS – CRM & Sales Software, by sampled search volume
#CountrySearch volume
01United States7K
02Germany2K
03Egypt2K
04United Kingdom1K
05Canada433
06Australia176
07United Arab Emirates40
08Singapore30
09Italy27
10Japan14
11France13
12Saudi Arabia13
12 tracked markets
This edition

What Changed This Month

FollowUp Boss leads B2B SaaS – CRM & Sales Software this edition with a visibility score of 74.8, ahead of Zoho at 73.6.

salesforce.com is the most-cited source grounding b2b saas – crm & sales software answers, at roughly 7.8% of citations. Brand-owned pages account for 53.8% — the rest of the answer supply chain runs through third-party sources.

The median visibility score across ranked b2b saas – crm & sales software brands is 72.2, and a score above 67.8 reaches the industry top ten.

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Where Does Your Brand Stand in AI Search?

Enter a domain to see its visibility score, strongest industry, model gaps, competitors ahead, and the sources grounding its answers.

31 industries4 models355m+ citation observationsFree unlimited checks
What you get
  • Visibility score
  • Industry rank
  • Brands ahead of you
  • Model and source gaps
Our Methodology

Our Approach to Gathering AI Visibility Data

We process millions of real prompts across AI Mode, ChatGPT, Copilot and Perplexity, then track which brands, products, and domains show up in the answers. That's the raw data behind every score in the Index.

Real Intent Capture

This data results from processing millions of real user prompts. We use advanced semantic and agentic processing to categorize them and define intent, filtering out noise to focus on high-value queries.

Global Model Interrogation

We run these prompts across the tracked models and across every market we cover, so each market is scored on its own answers rather than on a global average applied everywhere.

Attribution Mapping

We analyze the generated answers to capture the "Kingmaker" domains: the specific sources models cite most often in the answers that name a brand, so you can see which sources the models lean on where you appear and where you do not.

Three-dimensional logo of Goodie, an end-to-end AI search visibility platform.
FAQ · B2B SaaS – CRM & Sales Software

Questions?
We Have
the Answers.

FollowUp Boss currently leads AI search visibility in b2b saas – crm & sales software with a Goodie visibility score of 74.8, measured across the tracked AI models.

salesforce.com is the most-cited source in b2b saas – crm & sales software AI answers, grounding roughly 7.8% of citations in this industry.

The median score among ranked b2b saas – crm & sales software brands is 72.2. A score above 67.8 places a brand in the industry top ten.

Each edition samples the same tracked prompt set across the models Goodie follows, then ranks brands by how often they are named in those answers.

Monthly. Each edition re-samples the tracked prompt set so month-over-month figures are directly comparable.