Perplexity cut

Leading E-commerce Platforms Brands in AI Search in Australia

The same monthly sample, re-ranked using only Perplexity answers.

October 2026 edition

Across the six months through October 2026, Chewy leads AI search visibility in E-commerce Platforms on Perplexity in Australia with a Goodie visibility score of 78.2, ahead of Returnly (77.7) and ReturnGO (77.7). The median score across the 10 ranked brands is 75.9, and a score above 75.1 reaches the top ten. The most-cited source grounding these answers is refundid.com at 4.1% of all citations, while brand-owned pages account for just 19.9%.

35k prompts · 2.6m AI answers · 11.6m citations · Goodie AI Visibility Index

Industry Benchmarks

October 2026 · E-commerce Platforms · Perplexity
What good looks like in this category. Read a brand's own score against these before looking at who is winning.
Median visibility score
75.9
Half of the 10 ranked e-commerce platforms brands score below this. The midpoint, not the average, so a few dominant brands do not distort it.
Index-wide median is 76.1
Score to enter the top 10
75.1
Clearing 75.1 puts a brand in the category top ten. The bar sits 0.9 points below the midpoint, so the leaderboard is closely contested.
Brands named per answer
8.4
A typical answer names eight brands, so the consideration set is wide and a mention is comparatively easy to earn.
Index-wide average is 7.0
Citation mix
  • UGC 7%
  • Editorial 7%
  • Video 3%
  • Reference 3%
  • Retail 4%
  • Other 76%
Other leads the third-party sources grounding e-commerce platforms answers. Brand-owned citations sit in the next cell and are not counted here. “Other” covers domains we have not classified into a type yet.
Brand-owned citation share
19.9%
Owned content is weak here: third-party sources decide most of these answers.
Index-wide average is 26.8%
Industry sentiment
65/100
Mean tone of mentions across the ranked brands that carry a measured value. Per-brand sentiment sits on each brand profile.
Prompts sampled
35k
Real buyer phrasing, 4 models
AI answers analysed
2.6m
319k in October · ▲ 7.0% vs September
Citations parsed
11.6m
1m in October · ▼ 2.6% vs September
Brands observed
1,176
10 ranked here · 1,166 unranked

Brand Visibility Leaderboard

Brand visibility leaderboard for E-commerce Platforms, ranked by six-month average AI visibility score
#BrandVisibility scoreShare of voiceModelsΔ vs last monthSentimentTop cited source
01Chewy
78.2
10.2%Perplexity▼ 9.260e-tailize.com
02Returnly
77.7
10.2%Perplexity▼ 11.669refundid.com
03ReturnGO
77.7
10.2%Perplexity—69refundid.com
04Happy Returns
76.7
10.0%Perplexity—73refundid.com
05Amazon
76.1
10.0%Perplexity▼ 7.664f6s.com
06Refundid
75.7
9.9%Perplexity▼ 4.078refundid.com
07Instacart
75.7
9.9%Perplexity—77coherentlab.com
08Shein
75.5
9.9%Perplexity▼ 4.855shippypro.com
09Walmart
75.4
9.9%Perplexity—53jploft.com
10Petco
75.1
9.8%Perplexity▼ 4.151e-tailize.com
10 ranked · visibility is a six-month averageTop source = most frequent source in answers mentioning the brand · Δ compares Oct with Sep

Most-Cited Domains

The answer supply chain
Most-cited domains in AI answers for E-commerce Platforms
#DomainCitation shareΔ vs last month
01refundid.com
4.1%
—
02youtube.com
3.3%
—
03reddit.com
3.2%
—
04shopify.com
2.9%
▼ 0.7
05f6s.com
2.9%
▼ 0.7
06substack.com
2.7%
—
07alibaba.com
2.5%
—
08reviewed.com
2.3%
—
09g2.com
2.3%
—
10linkedin.com
1.8%
—
Top 10 of 2k domains observedΔ compares Oct with Sep, in percentage points

Prompts, Topics & Movers

What's driving this month's answers

Sampled prompts

Prompts sampled for E-commerce Platforms, with distinct brands named and sources cited
#PromptBrandsSources
01Fashion e commerce sites trending this year5956
02Online marketplaces for pet supplies3052
03Platforms offering easy returns and refunds3547
04Grocery delivery apps with reliable service2942
05Which platforms offer the best buyer protection?2541
5 of 35k sampledDistinct brands named & sources cited

Biggest movers

Oct vs Sep
Rising

No rising brands this month.

Falling
Returnlyscore 77.7
▼ 11.6
Chewyscore 78.2
▼ 9.2
Amazonscore 76.1
▼ 7.6
6 ranked brands scored in both Sep and OctIndustry avg ±6.9/mo

Global Search Demand

Where this industry's questions originate
95,722 searches sampled
Tracked markets for E-commerce Platforms, by sampled search volume
#CountrySearch volume
01United States68K
02United Kingdom13K
03Germany4K
04France2K
05Canada2K
06Australia2K
07Egypt2K
08Saudi Arabia1K
09Italy580
10United Arab Emirates315
11Singapore254
12Japan241
12 tracked markets
This edition

What Changed This Month

Chewy leads E-commerce Platforms this edition with a visibility score of 78.2, ahead of Returnly at 77.7.

refundid.com is the most-cited source grounding e-commerce platforms answers, at roughly 4.1% of citations. Brand-owned pages account for 19.9% — the rest of the answer supply chain runs through third-party sources.

The median visibility score across ranked e-commerce platforms brands is 75.9, and a score above 75.1 reaches the industry top ten.

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Where Does Your Brand Stand in AI Search?

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31 industries4 models355m+ citation observationsFree unlimited checks
What you get
  • Visibility score
  • Industry rank
  • Brands ahead of you
  • Model and source gaps
Our Methodology

Our Approach to Gathering AI Visibility Data

We process millions of real prompts across AI Mode, ChatGPT, Copilot and Perplexity, then track which brands, products, and domains show up in the answers. That's the raw data behind every score in the Index.

Real Intent Capture

This data results from processing millions of real user prompts. We use advanced semantic and agentic processing to categorize them and define intent, filtering out noise to focus on high-value queries.

Global Model Interrogation

We run these prompts across the tracked models and across every market we cover, so each market is scored on its own answers rather than on a global average applied everywhere.

Attribution Mapping

We analyze the generated answers to capture the "Kingmaker" domains: the specific sources models cite most often in the answers that name a brand, so you can see which sources the models lean on where you appear and where you do not.

Three-dimensional logo of Goodie, an end-to-end AI search visibility platform.
FAQ · E-commerce Platforms

Questions?
We Have
the Answers.

Chewy currently leads AI search visibility in e-commerce platforms with a Goodie visibility score of 78.2, measured across the tracked AI models.

refundid.com is the most-cited source in e-commerce platforms AI answers, grounding roughly 4.1% of citations in this industry.

The median score among ranked e-commerce platforms brands is 75.9. A score above 75.1 places a brand in the industry top ten.

Each edition samples the same tracked prompt set across the models Goodie follows, then ranks brands by how often they are named in those answers.

Monthly. Each edition re-samples the tracked prompt set so month-over-month figures are directly comparable.