Copilot cut

Leading B2B SaaS – CRM & Sales Software Brands in AI Search

The same monthly sample, re-ranked using only Copilot answers.

October 2026 edition

Across the six months through October 2026, Salesforce leads AI search visibility in B2B SaaS – CRM & Sales Software on Copilot with a Goodie visibility score of 71.2, ahead of FollowUp Boss (71.0) and HubSpot (70.7). The median score across the 12 ranked brands is 68.4, and a score above 67.6 reaches the top ten. The most-cited source grounding these answers is salesforce.com at 6.0% of all citations, while brand-owned pages account for just 36.9%.

35k prompts · 2.6m AI answers · 11.3m citations · Goodie AI Visibility Index

Industry Benchmarks

October 2026 · B2B SaaS – CRM & Sales Software · Copilot
What good looks like in this category. Read a brand's own score against these before looking at who is winning.
Median visibility score
68.4
Half of the 12 ranked b2b saas – crm & sales software brands score below this. The midpoint, not the average, so a few dominant brands do not distort it.
Score to enter the top 10
67.6
Clearing 67.6 puts a brand in the category top ten. The bar sits 0.8 points below the midpoint, so the leaderboard is closely contested.
Brands named per answer
6.7
A typical answer names seven brands, so the consideration set is wide and a mention is comparatively easy to earn.
Citation mix
  • UGC 5%
  • Editorial 3%
  • Reference 3%
  • Retail 3%
  • Other 86%
Other leads the third-party sources grounding b2b saas – crm & sales software answers. Brand-owned citations sit in the next cell and are not counted here. “Other” covers domains we have not classified into a type yet.
Brand-owned citation share
36.9%
Owned content is unusually strong here, brand domains are a citation source in their own right rather than just the subject of third-party coverage.
Index-wide average is 26.8%
Industry sentiment
59/100
Mean tone of mentions across the ranked brands that carry a measured value. Per-brand sentiment sits on each brand profile.
Prompts sampled
35k
Real buyer phrasing, 4 models
AI answers analysed
2.6m
319k in October · ▲ 11.1% vs September
Citations parsed
11.3m
1m in October · ▲ 1.7% vs September
Brands observed
666
12 ranked here · 654 unranked

Brand Visibility Leaderboard

Brand visibility leaderboard for B2B SaaS – CRM & Sales Software, ranked by six-month average AI visibility score
#BrandVisibility scoreShare of voiceModelsΔ vs last monthSentimentMarketsTop cited source
01Salesforce
71.2
8.6%Copilot▼ 1.15912/13salesforce.com
02FollowUp Boss
71.0
8.6%Copilot▼ 0.46913/13housingwire.com
03HubSpot
70.7
8.6%Copilot▼ 1.56012/13salesforce.com
04Microsoft Dynamics
69.9
8.5%Copilot▲ 1.3568/13salesforce.com
05Zoho CRM
68.8
8.3%Copilot▼ 0.35812/13toolradar.com
06Lofty
68.5
8.3%Copilot▲ 12.7535/13forbes.com
07Wise Agent
68.3
8.3%Copilot▲ 2.6605/13housingwire.com
08kvCORE
68.1
8.2%Copilot▼ 4.95910/13forbes.com
09Zoho
68.0
8.2%Copilot▲ 0.8569/13techradar.com
10Klaviyo
67.6
8.2%Copilot▲ 3.0646/13shopify.com
12 ranked · visibility is a six-month average · worldwide ranking requires presence in at least 5 of 13 marketsTop source = most frequent source in answers mentioning the brand · Δ compares Oct with Sep

Most-Cited Domains

The answer supply chain
Most-cited domains in AI answers for B2B SaaS – CRM & Sales Software
#DomainCitation shareΔ vs last month
01salesforce.com
6.0%
▼ 1.3
02etsy.com
4.3%
▲ 5.9
03capterra.com
3.8%
▼ 2.4
04techradar.com
3.8%
—
05inman.com
3.6%
—
06ones.com
3.6%
—
07hubspot.com
2.8%
▼ 2.8
08alibaba.com
2.7%
—
09crmsoftware.de
2.7%
—
10osservatori.net
2.7%
—
Top 10 of 1k domains observedΔ compares Oct with Sep, in percentage points

Prompts, Topics & Movers

What's driving this month's answers

Sampled prompts

Prompts sampled for B2B SaaS – CRM & Sales Software, with distinct brands named and sources cited
#PromptBrandsSources
01CRM platforms popular with regional businesses2929
02CRM tools preferred by real estate teams1929
03Which CRM systems work best for long sales cycles?1423
04CRM solutions that integrate well with e commerce2222
05Sales automation tools that improve close rates2521
5 of 35k sampledDistinct brands named & sources cited

Biggest movers

Oct vs Sep
Rising
Loftyscore 68.5
▲ 12.7
Klaviyoscore 67.6
▲ 3.0
Wise Agentscore 68.3
▲ 2.6
Falling
kvCOREscore 68.1
▼ 4.9
HubSpotscore 70.7
▼ 1.5
Salesforcescore 71.2
▼ 1.1
12 ranked brands scored in both Sep and OctIndustry avg ±2.6/mo

Global Search Demand

Where this industry's questions originate
13,457 searches sampled
Tracked markets for B2B SaaS – CRM & Sales Software, by sampled search volume
#CountrySearch volume
01United States7K
02Germany2K
03Egypt2K
04United Kingdom1K
05Canada433
06Australia176
07United Arab Emirates40
08Singapore30
09Italy27
10Japan14
11France13
12Saudi Arabia13
12 tracked markets
This edition

What Changed This Month

Salesforce leads B2B SaaS – CRM & Sales Software this edition with a visibility score of 71.2, ahead of FollowUp Boss at 71.0.

salesforce.com is the most-cited source grounding b2b saas – crm & sales software answers, at roughly 6.0% of citations. Brand-owned pages account for 36.9% — the rest of the answer supply chain runs through third-party sources.

The median visibility score across ranked b2b saas – crm & sales software brands is 68.4, and a score above 67.6 reaches the industry top ten.

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Where Does Your Brand Stand in AI Search?

Enter a domain to see its visibility score, strongest industry, model gaps, competitors ahead, and the sources grounding its answers.

31 industries4 models355m+ citation observationsFree unlimited checks
What you get
  • Visibility score
  • Industry rank
  • Brands ahead of you
  • Model and source gaps
Our Methodology

Our Approach to Gathering AI Visibility Data

We process millions of real prompts across AI Mode, ChatGPT, Copilot and Perplexity, then track which brands, products, and domains show up in the answers. That's the raw data behind every score in the Index.

Real Intent Capture

Each tracked industry has a fixed set of prompts modelled on how people actually ask about it, so one month can be compared directly with the next.

Global Model Interrogation

We run each industry's prompts across the tracked models in each market we cover, so each market is scored on its own answers rather than on a global average applied everywhere.

Attribution Mapping

We analyze the generated answers to capture the "Kingmaker" domains: the specific sources models cite most often in the answers that name a brand, so you can see which sources the models lean on where you appear and where you do not.

Three-dimensional logo of Goodie, an end-to-end AI search visibility platform.
FAQ · B2B SaaS – CRM & Sales Software

Questions?
We Have
the Answers.

Salesforce currently leads AI search visibility in b2b saas – crm & sales software with a Goodie visibility score of 71.2, measured across the tracked AI models.

salesforce.com is the most-cited source in b2b saas – crm & sales software AI answers, grounding roughly 6.0% of citations in this industry.

The median score among ranked b2b saas – crm & sales software brands is 68.4. A score above 67.6 places a brand in the industry top ten.

Each edition samples the same tracked prompt set across the models Goodie follows, then ranks brands by how often they are named in those answers.

Monthly. Each edition re-samples the tracked prompt set so month-over-month figures are directly comparable.